Delivery Information

Collect in-store

With our collect in-store service, you can collect your items free of charge from our Morpeth store.

Your order will be ready to collect within 12 hours and we will send you an email once your order is ready. 

Please do not come to the store to collect your order until you have received confirmation that your order is ready to collect.

We will hold your Collect In-Store orders for 7 days before refunding as per the My Pet HQ refund policy. 

Standard Delivery 

Order before 11am for next day delivery Monday to Thursday. Orders placed after 11am Thursday will be dispatched on the following Monday or the next working day if it is a Bank Holiday.

Standard Delivery Charge is £6.95  

Enjoy free UK mainland shipping all on orders over £50.

We’ve established a minimum delivery quantity of 8kg on all frozen products to maximise thermal efficiency while in transit.

All delivery times are approximate and can be delayed due to circumstances outside of our control, such as poor weather conditions and seasonal surges.

We deliver next day to Mainland UK via Dpd. Some Highlands and Islands postcodes will be excluded from this and may take a while longer and incur further delivery charges which will be calculated at checkout. If you live in one of these harder to reach areas, please contact us to find out more about the additional delivery charges.

Please add any delivery instructions for our courier in comments box at the checkout.

*Subject to stock availability. Excludes Ireland, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands

If your delivery hasn’t arrived or you have a question, please contact us.

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