Returns & Exchanges

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Returns & Exchanges

Exchanges & Returns

Shortages, Errors and Damaged Goods including Delayed Consignments. 

All shortages, errors and damages must be notified in writing on the day of receipt. Photographic evidence must be provided, wherever possible.

UNWANTED ITEMS

We hope you’ll be delighted with your new products but we understand there may be occasions where it is necessary to return an item. Goods can be returned for a full refund (including outward delivery charge) if they are faulty or if the wrong item has been dispatched. In this event please contact info@mypethq.co.uk who will arrange their return. If the goods have been dispatched as ordered, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge. All returns must be organized within 14 days of receiving your order. Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)

RETURNS PROCEDURE

Items purchased online are exchangeable for alternative sizes within 14 days of receipt so long as they are in an unused condition and in their original packaging. Returned goods should be returned by recorded or registered post addressed to our current trading address which will be supplied by info@mypethq.co.uk when organising the return, as we cannot be held responsible for losses on the postal system.  Please contact info@mypethq.co.uk explaining why you wish to return the goods and with tracking details once posted. (Packages must be returned pre paid). Once the goods have been checked your card will be credited. Under no circumstances should goods be returned without first consulting with customer service. All goods are returned at your own expense unless the item is deemed faulty or incorrect

FOOD OR PERISHABLE GOODS POLICY

All raw or perishable goods are non returnable due to health and safety reasons.

STOCK SHORTAGES AND SUBSTITUTES

We do our best to ensure that we have amazing availability but we do occasionally run out of some goods. We will always try to substitute for an alternative similar product to the one chosen. In the rare occasion we have had to substitute something, it will be written on your delivery sheet. Please contact info@mypethq.co.uk within 24 hours and quote your order number if you have a query about a substitution.  

LEGAL DISCLAIMER

My Pet HQ Ltd Limited takes no legal liability or responsibility for the use or misuse of the products. It is the purchasers/owners sole responsibility to ensure correct product choice for their dog, and understand that My Pet HQ Ltd can not offer any individual guidance for which product should be purchased for the intended dog.

Please note that My Pet HQ Ltd is not an authorised or licensed medical supplier, we supply herbal solutions to help support your dog’s healthy lifestyle, we can not provide recommendations or solutions for adverse health conditions. If your pet is unwell, please consult your vet immediately.

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